Customer Support at Muscoso

At Muscoso, our goal is to provide exceptional customer service and ensure that your shopping experience is as smooth as possible. Whether you have questions about our products, need assistance with your order, or require help with any other aspect of our service, our dedicated support team is here for you.

How Can We Help You?

We understand that sometimes things don’t go as planned, and we’re here to assist you every step of the way. Here’s how you can get in touch with us:

1. Contact Us by Email

For all inquiries, including product questions, shipping concerns, returns, or general feedback, you can reach us by email at:
support@muscoso.com

We aim to respond to all email inquiries within 24-48 hours. Be sure to include your order number or specific product details for quicker assistance.

2. Frequently Asked Questions (FAQ)

Before reaching out, you might find the answers to your questions in our FAQ section. We’ve compiled answers to the most common queries related to our products, shipping, returns, and more. Please take a look at our FAQs below.

Popular FAQs:

  • How do I place an order on your website?
  • What is your return policy?
  • Do you offer international shipping?
  • How can I track my order?
  • How can I update my shipping address after placing an order?

If you can’t find the information you’re looking for, don’t hesitate to reach out to us directly!

3. Live Chat Support

For immediate assistance, you can use our Live Chat feature on our website. Our customer support representatives are available during business hours (Monday to Friday, 9 AM – 6 PM Vietnam Time) to assist you with any questions or issues you may have.

4. Phone Support

If you prefer to speak directly with a support representative, feel free to call us at:
+84 896 928 496

Our phone support team is available Monday through Friday, from 9 AM to 6 PM (Vietnam Time).

5. Social Media

You can also reach us through our social media channels. Follow us on Instagram, Facebook, or Twitter for the latest product updates, promotions, and to connect with our customer service team.

Support Topics We Can Assist With:

  • Product Inquiries: Have questions about our clear backpacks, tote bags, or any of our other products? We’ll provide you with all the details you need.
  • Order Assistance: If you need help placing an order, tracking your shipment, or adjusting your order details, our team is ready to assist.
  • Returns & Exchanges: Need to return or exchange an item? We’re happy to help guide you through the process.
  • Shipping & Delivery: Get assistance with tracking, shipping updates, or any delivery-related issues.
  • Technical Support: Experiencing issues with our website? Let us know, and we’ll get it sorted.

How to Return an Item?

If you’re not satisfied with your purchase and need to initiate a return, please review our Return Policy on the website. For further assistance, simply send us an email at support@muscoso.com with your order number and a brief description of the issue.

Your Feedback Matters

We love hearing from our customers! Whether you’ve had a great experience or have suggestions for improvement, your feedback helps us grow and improve our service. If you’d like to share your thoughts, please email us or use our contact form on the website.

Business Hours

Our customer support team is available during the following hours:

  • Monday to Friday: 9 AM – 6 PM (Vietnam Time)
  • Closed on Saturdays and Sundays (except during public holidays)

If you reach out outside of our business hours, we will get back to you as soon as possible on the next business day.

Contact Us Today!

At Muscoso, we take pride in providing excellent customer service, and we’re here to make sure your experience with us is seamless and satisfying. If you need assistance or have any questions, don’t hesitate to get in touch with us!