Return Policy at Muscoso
Return Policy at Muscoso
At Muscoso, we strive to provide our customers with high-quality products and exceptional service. We want you to be completely satisfied with your purchase. To help clarify our return process, please review the following policy:
Unopened Products
If you change your mind, you may return unopened and unused products within 30 days from the date of purchase for a full refund. To be eligible for a return, the product must be in its original, undamaged packaging.
Opened Products
Unfortunately, we cannot accept returns for opened or used products due to hygiene and safety concerns. Please carefully inspect your items before opening or using them.
How to Initiate a Return
To initiate a return, please send an email to support@muscoso.com with the following details:
- Your order number in the subject line
- The reason for your return
- Photos of the item(s) (if applicable)
Please note that the cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Process
Once we receive and inspect the returned item in its original condition, we will process your refund. Please allow up to 7-10 business days for your refund to appear on your original method of payment. Shipping charges are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@muscoso.com. We will arrange for a replacement or full refund for the defective product, and we will cover the return shipping costs.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different product or size, please follow the return process outlined above and place a new order.
If you have any questions or need further assistance, please feel free to reach out to us at support@muscoso.com.
Thank you for choosing Muscoso. We appreciate your business and thank you for your understanding of our return policy.
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